1. REQUEST FOR QUOTATION:
Our website offers a Request for Quotation Form designed to help you define and describe your custom neckwear project. Please enter all necessary elements: your contact information, company, website, requested quantities, sizes, required delivery date, etc. If you have your artwork ready and logo available, we invite you to upload your files (max 10 MB per file). This will help us determine and suggest the best manufacturing options. In addition, a message board allows you to enter specific requests and comments regarding your neckwear project.
► Please note we will not provide you with a quotation if essential information is missing or if we decide so, whatever our reasons are.
2. QUOTATION:
Based on the information you provide in your request, we write and send you a detailed quotation. In addition to prices, we accurately describe your future custom scarves, custom ties, custom bow ties and/or custom pocket squares and, if necessary or requested, we suggest different options for your consideration. All our quotations always contain Specific Terms and Conditions related to your neckwear project and also invite customers to read the present General Terms and Conditions, applicable for all quotations sent by our company and orders placed by customers.
3. ORDERS:
When you decide to place an order with us for samples or series of neckwear, we send you a pro forma invoice for the deposit, generally representing 50% of the total amount of the project (100% for samples). All payments to our company can be made by credit card, company check, or wire transfer. Please ask about our payment information if you want to pay your deposit by check or wire transfer. Please note that paid deposits are non-refundable. By paying your deposit, you or your company make a legally binding contract with us. All our invoices and receipts related to your order clearly refer to the present applicable General Terms and Conditions. By ordering from us (i.e. paying the deposit), customers understand and accept these terms and conditions for their entire project.
4. DESIGNS:
► When designs / artwork are provided by customers, they remain strictly their property. Our company will never share your artwork. If you would like us to sign a Non-Disclosure Agreement, please send us your agreement for review or request our standard one. Please note our company cannot be held responsible if the designs / artwork you provide contain visual or any other digital defects. When customers provide an artwork, we assume they own the full rights of use to reproduce this artwork on custom made neckwear. Our company cannot be held responsible for any customer's copyright infringements.
► When designs / artwork are created for you by our company free of charge (whether based or non-based on your brand and/or graphic elements), before (this being at our own discretion), or after you place an order with us, they remain strictly our property, according to the terms of the Copyright Law of the United States of America. If you decide to contract with another vendor, please note that the designs / artwork we created for you free of charge cannot be used by you and any other Parties. If you decide to confirm your order with us or to put on hold or drop your project after having received our free designs / artwork, our company grants itself the right to use them for its own online design expertise & capabilities promotion. This work will be displayed as "designed for..." artwork or featured with your logo. Please note that by free of charge designs, we mean (a) designs based on your logo and graphics elements and (b) requiring a reasonable time to create (generally 2 to 3 free design hours corresponding to 2 to 3 proposals). If designs require more time, a design fee may apply and will be discussed up front with you. If customer refuses this additional design fee, our company might decide to cancel the customer's order. According to section 3. of these General Terms and Conditions, the deposit will not be refunded.
► When designs / artwork are created by our company and a design fee applies, we do accept the transfer of copyright/design ownership if and only if your order for production series is placed with us.
5. PRODUCTION:
Our custom neckwear are manufactured in France or in China, depending on quantities, budget and timeline. By default, unless otherwise specified, all quotations we send to customers are for "Made in China" products. When an order is placed and digital designs / artwork fully approved by both customer and us, the sampling phase and/or production series are launched. Please note the following points regarding production:
► Quality first! All our custom printed scarves, ties, bow ties and pocket squares are inspected during all phases of the production. Those that do not pass our strict quality controls are neither delivered nor charged to our customers.
► Physical samples: Physical samples can be requested by customer to check the quality and color rendering of their neckwear, especially for large series. Physical samples are charged to customer and their cost is fully deducted from the series price for orders over 1,000 pieces of the same design. Please note that (a) if you want us to design your samples before confirming your series order, a non-refundable fee (TBD) will be charged along with the cost of your samples and (b), you might find slight color variations between the sample(s) you receive and the final products of your series, due to fabric treatments and hand craftsmanship. The customer fully accepts these terms.
► Sizes: Because our custom scarves, custom ties, custom bow tie and custom pocket squares are handmade, final dimensions may vary slightly from the original designs / artwork / specification.
► Colors when we digitally print: Despite our total commitment to do our best, when your products are digitally printed, (a) the back of your scarves and pocket squares (not ties or bow ties) can be lighter than the front due to the penetration limitation of the ink through some fabrics and (b) the resulting colors may differ slightly when compared to the original digital designs / artwork. In addition, if you order for instance scarves and ties made of different fabrics, a color difference may appear on final products. If necessary and when possible, photos are sent to the customer for final approval of the pre-series products. The customer fully accepts these terms when an order is placed with us for digitally printed scarves, ties, bow ties and pocket squares.
► Colors when we screen print: Screen printing is the best way to obtain a great color rendering. It is based on the Pantone™ color (PMS™ Coated) numbers you provide or we define for the main colors of the artwork. This production method is always recommended when the designs / artwork have a limited number of colors and do not contain any color gradients. However, minimum order quantities are more important than digital printing. Please note that, even with screen printing method, some colors can appear slightly different compared to the original PMS™ colors, depending on the fabric you opt for. Ink penetration might also be different, also depending on the fabrics and colors.
► Over and Under-Runs: In some cases, because our products are mainly handmade, the final quantity of manufactured neckwear can vary from the original ordered quantity (generally 2 to 3% of over or under-runs). Final invoice can be adjusted accordingly.
► Delivery time: Delivery time, including production time (in weeks) + shipping time, is clearly indicated in our quotations. Concerning the shipping time, our company cannot be held responsible for delays due to customs inspections longer than usual or any other events due to carrier. In addition, we will not be liable for any loss, damage or delay arising out of our failure (or that of our subcontractors) to perform here under due to causes beyond its reasonable control, including without limitation, acts of God, acts or omissions of Buyer, acts of civil or military authority, fires, strikes, floods, epidemics, quarantine restrictions, war, riots, acts of terrorism and transportation embargoes. In the event of such delay, our performance date(s) will be extended for such length of time.
► Updates: When possible, we send you photos of your products before (pre-production sample) and/or after the production. We always update you about the production progress and the estimated date of delivery.
6. SHIPPING:
All our custom scarves, custom ties, custom bow ties and custom pocket squares are shipped from our US base located near Sarasota, Florida, USA when final invoice is paid in full, unless otherwise specified in our initial quotation.
► For all Customers:
We contact you before shipping to advise and ask the way you want us to ship your custom scarves, custom ties, custom bow ties and/or custom pocket squares if not specified and co-accepted in our initial quotation. When your products are shipped, we send you a tracking number and the carrier's estimated date of delivery. Please note our company cannot be held responsible in case of delay from the carrier you or we selected and/or in case of loss. Please also note that we do not ship to P.O. Boxes and that Military APO/FPO/DPO addresses cannot receive guaranteed shipping.
► For International Customers (outside the U.S.A.):
Unless otherwise specified in our initial quotation, our prices DO NOT include any kind of non U.S. local taxes, VAT and/or customs duties. Before ordering, it is recommended you contact your local Tax and Customs Authorities for more information and exact applicable taxes.
7. RETURNS:
We guarantee the custom scarves, custom ties, custom bow ties and /or custom pocket squares you receive are in conformity with (a) their description and the terms of our initial quotation, (b) digital designs / artwork you approved before your neckwear were launched into production, (c) our pre- and post-order communication and (d) the present General Terms & Conditions. Each product is individually inspected and packed with care in accordance with our quality procedures. When you receive your custom products, if you notice any defects within 2 days after the effective delivery date, please contact us immediately. We will do our best to resolve the issue. Please contact us first before returning your products! In case we agree on a return, our address is: ANNE TOURAINE, Inc. - PO Box 642 - Osprey, Florida 34229 - USA.
8. REFERENCE:
When you place an order with us for a production and/or service, and from when your products are delivered and/or our service are rendered, you implicitly give permission to ANNE TOURAINE, Inc. to use the logo and work done for your company (or for your customer) as a reference, in this website and in any other custom apparel website fully owned and operated by our company.
9. DISPUTE & GOVERNING LAW:
In case of dispute about an ongoing custom neckwear project, both parties will attempt in good faith promptly to resolve it by negotiations between ANNE TOURAINE, Inc and Customer representatives who have authority to settle the dispute. If unsuccessful, both parties then will attempt in good faith to settle the dispute by non-binding third-party mediation, with mediator fees and expenses shared equally between ANNE TOURAINE, Inc and Customer. Any dispute not resolved by negotiation or mediation then may be submitted to a court of competent jurisdiction in accordance with these terms and conditions. Both parties agree that this is the exclusive procedure for the resolution of all disputes. The agreement comprised of the terms and conditions contained in this section and all disputes arising under it will be governed by and interpreted in accordance with the laws and will be subject to the exclusive jurisdiction of the Court of Sarasota, State of Florida or a Federal Court if applicable.
The present page was last updated on May 30th, 2021.
